If you’re having trouble sending or receiving emails, follow these checks before contacting support:
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Confirm that your internet connection is stable.
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Verify your email address and password are correct.
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Check your device’s outgoing (SMTP) and incoming (IMAP/POP3) settings.
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Incoming Server: mail.yourdomain.com
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Outgoing Server: mail.yourdomain.com
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Ports: 993 for IMAP or 995 for POP3, 465 or 587 for SMTP
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Make sure your mailbox is not full.
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Check spam or junk folders for missing emails.
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Disable antivirus or firewall temporarily to rule out blocking issues.
If problems persist, open a ticket with PassoCloud Support and include the error message shown by your email client. We’ll help resolve it promptly.